‘BPO will change the world very soon’
The BPO industry has now moved from transaction to transformation and
it will do unbelievable changes in the world very soon, Infosys BPO
Company Managing Director D Swaminathan said in an exclusive interview
with Daily News Business. He was in Sri Lanka to deliver a speech at the
National HR Conference in Colombo yesterday.
Infosys, a top Indian BPO company set up in 2002, offers finance and
accounting, human resource and legal services outsourcing in several
countries employing about 20,000 people currently.
D Swaminathan is a highly accomplished individual and a multi
certified information systems security and software quality professional
with significant experience in diverse arenas in governance and
strategy. He has conducted extensive risk assessments globally for
corporate IT infrastructure. Designing business continuity and disaster
recovery plans for large international organizations are some of his
Referring to the strength of highly diversified Infosys BPO Limited
he said it is a US $ 6 billion company with 137,000 people working in 12
centres in five countries, including Mexico, Poland, the Czech Republic,
USA, China, Philippines, Brazil and the Asia Pacific.
“This gives us a vast knowledge because we see the global practise in
different fields. We make our client look smarter before their customers
by being very efficient with the power of technology,so that they can
enter new markets faster,” Swaminathan said.
Referring to his experience Swaminathan said that a huge demand for
integrated IT-BPO operations can be seen today as they are cost
effective and highly productive from the clients’ perspective.
These services are most suited for those companies that have not made
significant investments in technology or software applications already,
he said. “We expect many more integrated deals and hence we will
strengthen this team going ahead,” he said.
Asked how the company was able to achieve a rapid growth within a
short period he said that the company invest heavily on building people.
It takes a lot of effort to retain good people by offering lifetime
careers. It also provides diversified opportunities of doing high end
Recruiting people with global talents also helped the company to go
global in their operations. Competitive advantage, scalable talent and
cost effectiveness are the strategies to go abroad. People must have
analytical and corporate skills along with basic computer knowledge.
Also the company recruits right people at the right time at a right
price and they are given compensation, career and comforts which include
good training, wages and recognition of performance. The growth is high
as a result of high quality delivery of work by motivated people.