Providence BPO increases service capacity
Provider of superior Business Process Outsourcing (BPO) Inbound and
Outbound Contact center services, Providence Business Services announced
of the addition of 105 seats in its existing capacity. This increase
will help Providence meet its new and existing client requirements.
Providence BPO office in Colombo
Through its flexible and “can do” attitude, Providence is able to
offer customized services to its local and international clients for
their non-core business areas. This helps clients to better concentrate
on their own core interests with a peace of mind.
Providence Business Services Managing Director S Vaz Gnanam, said “As
we provide 24/7/365 quality BPO services, we need to keep our promise in
providing efficient services with the required capacity across all areas
including Call Centre services and non-voices services such as Finance
and Accounting, Social Media Optimization (SMO), Medical Underwriting,
Conversion Rate Optimization and Data entry services.
“This capacity increase will certainly support effective execution of
the services we provide”.
Sri Lanka is a hub for the BPO and KPO industry. The industry
currently serves many local and international organizations by
delivering services across sectors, reaching people at all corners of
The high literacy rate in the country produces highly capable and
educated youth, who with proper training can be equipped with skills to
serve global organizations via the local BPO and KPO industry.
Providence Business Services Chief Executive Officer Shahed Naseem
said. They take ownership for what they do and are always working
towards exceeding the service level agreements.
“Since we are committed to grow Sri Lankan youth in the BPO sector,
our human capital strategy allows us to offer them an option of
selecting their work schedule from one day a week to five days a week.
This helps our youth to continue their education while financially
supporting themselves and gaining expertise in the BPO industry.
This workforce together with fast development of communications
sector has great potential in making Sri Lanka the regional capital of
the BPO industry,” he said.
Providence Business Services established in January 2007 by St.
Anthony’s Group of Companies, is managed by professionals with over 20
years of industry experience.
Hemas selects Pyxle as strategic web partner
Pyxle was selected by Hemas as its global strategic web partner.
Within this role; Pyxle will be given the responsibility to manage
the internet and online presence for the Hemas Group.
The partnership is expected to significantly enhance the internet
presence of Hemas and result in the delivery of superior online
communications and engagement.
The tie-up between the two companies was formalised at the recently
concluded launch function which took place at Hemas.
The first phase of the assignment consisted of Pyxle taking over
multiple projects including the design and development of websites for
Hemas Power, Hemas Corporate and Investor relations portal, Serendib
Leisure corporate website and sites for Dolphin Hotel, Hotel Sigiriya,
Kani Lanka and Hotel Serendib.
The project plans to offer a comprehensive CMS (Content Management
System) solution, a strategy designed and supported by Pyxle, where each
department of Hemas could take the ownership of the content.
Pyxle intends to develop an advanced investor section with live stock
alerts, comparative charts and develop a business locator to find the
relevant businesses of Hemas.
This turnkey project also includes a more investor focussed mobile
version of the website, catering to the immerging number of iPhone and
PDA users in Sri Lanka and Worldwide.
This CMS driven dynamic solution also sees an HR Management system
which is user friendly for the potential employees.
Hemas Chief Process Officer Kasturi Wilson said they are happy to
have collaborated with a leading web and internet media solutions
provider like Pyxle. We believe Pyxle has the capability to make this
project succeed with our desired objectives in mind. We like to have
long term partners who share our goals and desire to achieve them,” he
Pyxle Managing Director Presantha Jayamaha said, they are delighted
to have been appointed as the strategic web solutions partner to Hemas
FITIS welcomes IT and Telecom Ministry
Federation of Information Technology Industry Sri Lanka (FITIS)
welcomed appointing a Minister focusing on Telecommunicating and
FITIS Chairman Govind Nangrani said information and communication
technology are closely connected and inseparable fraternities and policy
decisions in each fraternity can have implications on each other.
“Also the new Ministry will help to synergise efforts in institutions
representing each industry,” Nangrani said.
FITIS also welcomed the 2010 budget as a step towards a knowledge
economy. Nangrani believes budget proposals and incentives will boost
local software industry, broadband proliferation, expansion on research
and development, expansion of Telecommunication coverage and increasing
the access to ICT at all levels and growth of IT BPO sector.
FITIS believes that 2010 budget lays a strong foundation on achieving
the nation’s target of ICT literacy of 75 percent by 2016.
Etisalat, hSenid launch AppZone mobile store
First telco applications store in Sri Lanka:
Etisalat and hSenid Mobile announced the commercialization of their
breakthrough Mobile Application Eco-System ‘AppZone’, enabling all
Etisalat users to download applications that are useful and important
for them in day-to-day information sourcing and entertainment.
The AppZone portal that was launched in June initially to local
developers to start developing mobile phone applications, is now
accessible for commercial purposes.
Etisalat CEO Duminda Ratnayaka
introducing the breakthrough mobile
value adding service.
Customers can now dial #141# or visit www.appzone.lk to download
mobile applications ranging from train schedules, horoscope predictions,
games, sports updates or anything else at the click of a key.
There is a comprehensive listing of applications and the most
significant factor is all these have been developed by local technocrats
to suit local requirements.
Etisalat CEO Duminda Ratnayaka introducing a breakthrough mobile
value adding service in Sri Lanka said, “what commenced as a pilot
project in application development has today become a general service to
AppZone will enable customers to access an array of applications, be
it searching for bus routes, checking for rahu kalaya or checking for a
cab listing.” Ratnayaka further stated that since there is very highly
evolved techno-culture woven around the mobile phone, it was important
that service provides introduce more and more value added services to
“In order to substantiate the entrepreneurial angle of this project
we will be sharing 70 percent of revenue with respective application
developers”, Ratnayaka said.
AppZone is based on the revolutionary Cloud Telco Application Portal
(Cloud TAP) developed by hSenid Mobile based on open standards and
technologies, end-to-end service creation and rapid time to market Telco
Applications. The state-of-the-art Telco developer portal helps to
create opportunities from simple to enterprise applications that can be
developed with minimum effort.” hSenid Mobile CEO Dinesh Saparamadu is
pleased with the responses they have received for the competition.
“AppZone is Sri Lanka’s first ever Telco App Store. We believe this
is the beginning of taking our developers to a global Telco application
platform powered by hSenid Mobile,” Saparamadu said.
Asanka Gayan, a young technocrat from Peradeniya University who has
developed an SMS based application enabling users to access islandwide
train time-route schedules as per the Railway Department said, “once the
idea was in place, the execution was immensely simple. All I had to do
was gather the technical background from the online AppZone forum and
follow instructions. I was motivated by the challenge of developing an
application as well as the revenue incentive! I have no doubt that this
experience will be a stepping stone for my future ambition of making it
big in the industry.”
The inter-university competition is still on and the winner will
receive an Apple i-pad from the organizers. Endorsing the success of
this breakthrough initiative, Colombo University School of Computing (UCSC)
Director Prof Gihan Wickramanayake said, “AppZone covers a wide range of
applications from business to pleasure. Creation of innovative mobile
applications is a business opportunity for our undergraduates.”