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Tuesday, 18 May 2010

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Labelling requirements of Food Act and Consumer Protection Act

I understand that according to the labelling requirements of the Food Act and Consumer Protection Act in Sri Lanka it is sufficient to declare the 'generic' name of an ingredient in a food item instead of the specific name.

Practising vegetarians, the world over, including Buddhists and Hindus in Sri Lanka would not knowingly consume any product that contains 'gelatine' and/or 'animal' rennet (in contrast to vegetarian or microbial rennet) as found in most brands of cheese available in Sri Lanka.

I would like to also highlight the fact it is unfortunate that many vegetarians are not aware of the fact that gelatine and rennet are slaughter house by-products, viz. Gelatin being obtained from animal bones, connective tissue and tendons of animals that are slaughtered while the rennet used in the manufacture of cheese unless it is specified as of plant/microbial origin, is obtained from the stomach of killed calves.

In developed countries such as the United Kingdom (UK) Australia, United States of America (USA), Singapore etc. all the popular consumable 'dairy' and other products detail/list all the ingredients used in those products, with particular reference to gelatine and rennet.

I therefore appeal that our authority of the Food Act and Consumer Protection Act insists that every ingredient used in the products manufactured in Sri Lanka, with particular reference to dairy products such as curd, yoghurt, cheese and ice cream is listed for otherwise bonafide/practising vegetarians would be consuming gelatine and or animal rennet for no fault or sin of theirs.


After sales services

Recently my dish antenna gave a problem. I looked up my mobile and found a number under TV and called them and told them that the dish antenna they fixed is giving me a problem. They came promptly and fixed it, and charged a very nominal fee, and, while leaving they said, " This was not fixed by us but you have been our customer for long so we came to fix it." I was absolutely pleased with them and ever since then if anyone asks me for a TV/ antenna maintenance people I would recommend them. Needless to say they are thriving.

On the other hand I bought my pantry cupboards from a PhD 'Dr.' who ran a shop and he insisted that I pay the full Rs 100, 000 before even the basses came home to fix it.

I duly paid since it was a beautiful set but the next day one bottom panel fell off and one whole cupboard came off. Repeated calls did not bring any response from the good 'doctor' and by and by the phone was never picked up when I made calls from my phone but soon picked up when I called from another phone!

Of course many who come home admire my pantry cupboards but all I can say is " Do not even go to get a toothpick done from him!" Recently when I drove past this shop and saw it closed, minus the nameboard with half made pantry cupboards, I certainly was not surprised.

Many a businesses fail because people fail to recognize the fact that the success of a business rests quite heavily on after sales services.


Deposit account and brand names

Banks in Sri Lanka have introduced various schemes to collect deposits from customers. Marketing experts have invented many brand names for such deposits. Obviously the brand name has some appeal on the prospective depositor.

Out of all the banks, only HDFC Bank, a relatively new entrant has introduced a savings account scheme (Arumpu) for small Tamil speaking children. This brand name carries the meaning 'bud' i.e. for growing children. The HDFC Bank stands out among other Sri Lankan banks for having thought about the Tamil children and their parents and introduced a brand with a name that fill their hearts.


Britain apologises

I read with interest the publication titled 'Britain apologises to child migrants' (DN February 26, 2010). The brief details with photograph of a victim now apparently in his seventies were a shocking revelation not only of human rights violations but child protection rights of 150,000 destitute child migrants aged 3-14 years forcibly separated from their loved ones and sent into exile to Canada to Australia (Commonwealth members) based on a government policy which was carried out up to 1960 from 1920 - a 40 years period.

All children ended up in foster homes, State-run orphanages and religious institutions (Christian managed) and were sexually and physically abused. The children were told their parents were dead and the parents were given little information where their offsprings were going. Shockingly Britain continued with this program even after The Universal Declaration of Human Rights and Child Protection Bill rights were adopted by the United Nations Organisations of which Britain is a staunch member.

To draw a comparison one could see the double standards of these legalised human rights activists to the humanitarian exercise by the Sri Lanka Government of the 300,000 Internally Displaced Persons during and after the defeat of the ethnic war. The activists came in their hordes - UN representatives, alien government officials, unheard of INGOs, nonentities et al to add fuel to fire in their mission with false accusations, allegations, spreading false propaganda, misreporting, etc. 'Do as we say not as we do' was their motto all because Sri Lanka refused to comply with their commands.

Ironically one of the main issues of these activists was the re-uniting of lost and loved ones and settling them in their original homes forthwith knowing fully well that almost 1/3 of the country was ravaged by a 30 year war and heavily mined. Here I would like to quote from the text of the speech by Cuban Foreign Minister Bruno Rodriguez Parrilla at the High Level Segment of the Thirteenth Session of Human Rights Council, Geneva on March 3 (DN 06.03.10)........ Those who take upon themselves the role of watchdogs of human rights and attempt to question others, are precisely the ones who are directly responsible for the most serious, systematic and flagrant violations of human rights......" Between Sri Lanka and Britain on this issue any one will know who is guilty.

It is on record that Britain sent ex-convicts into exile to Australia during this period and the plight of the above children could well be imagined.

An apology is not going to settle this issue. It is time that these unfortunate victims exposed to the world the tragic pain they went through and wonder whether the likes of Miliband and Navinathen Pillai will take the cue to help them in the name of Human Rights. The issue is not as old as the Armenian/Ottoman Turk issue which perhaps you may be closely monitoring.

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