BOI receives ISO 9001:2000 accreditation

The Board of Investment (BOI) of Sri Lanka was awarded the ISO 9001:2000 international Standard Based Quality Management Status in May 2009, covering the full operation of the organization. The ISO 9001:2000 certification applies to the BOI Head office and all the Export Processing Zones and Industrial Parks.

This prestigious award means that the BOI is now the first public sector Institution to achieve ISO 9001:2000 international Standard Based Quality Management Status for the full operation in this sector. The Quality Management System was developed within the organization in two stages, ie. initially at the BOI Head Office, Katunayake and Biyagama Zone offices and the program was later extended to cover all other Export Processing Zones and Industrial Parks.

The developed system is highly customer-oriented, transparent and flexible. With this Quality Management System, identification of bottlenecks and streamlining processes will be easier. It will create an objective-oriented and consistent environment and mostly focus on quantifiable results.

With the implementation of the system, the operations of the organization have been accelerated remarkably in the achievement of its strategic direction components ie. Vision, Mission and objectives, by establishing and monitoring a measurement orientation culture within the organization.

According to BOI sources, the investment application processing time has been reduced to one day which reflects a remarkable improvement and assures comfortable and customer focused environment within the organization.