CMC streamlines customer care
The Colombo Municipal Council will introduce a new customer care
service for the rate payers to cut delays in attending to outstanding or
day to day problems.
The new service to be started on July 2, will provide rate payers who
call over with forms to be filled and they would be referred to the
respective department with the assistance of trained public relations
personnel who would help the rate payers to reach the
officers-in-charges of the subject Colombo Municipal Council
Commissioner Badrani Jayawardena told the Daily News yesterday.
She said there were complaints of delays in attending to the problems
of rate payers who call over and the new customer care service was
linked to a computer and details will be stored so that officers would
be aware whether the rate payer had come more than once or more for any
The trained customer care service officers would ensure that any
problem or official need of the rate payers were attended by the CMC
In the past several people came to her when there were official
delays at the CMC requesting her intervention, some of them could have
easily resolved by even a clerk at the CMC. The new system would help
the rate payers to cut delays, she said.
It was necessary that rate payers who come to the CMC office should
not leave with the feeling that their needs were not attended to by the
officers, but we should provide a better service avoiding delays, she