CMC streamlines customer care

Lakshmi de Silva

The Colombo Municipal Council will introduce a new customer care service for the rate payers to cut delays in attending to outstanding or day to day problems.

The new service to be started on July 2, will provide rate payers who call over with forms to be filled and they would be referred to the respective department with the assistance of trained public relations personnel who would help the rate payers to reach the officers-in-charges of the subject Colombo Municipal Council Commissioner Badrani Jayawardena told the Daily News yesterday.

She said there were complaints of delays in attending to the problems of rate payers who call over and the new customer care service was linked to a computer and details will be stored so that officers would be aware whether the rate payer had come more than once or more for any official matter.

The trained customer care service officers would ensure that any problem or official need of the rate payers were attended by the CMC offices.

In the past several people came to her when there were official delays at the CMC requesting her intervention, some of them could have easily resolved by even a clerk at the CMC. The new system would help the rate payers to cut delays, she said.

It was necessary that rate payers who come to the CMC office should not leave with the feeling that their needs were not attended to by the officers, but we should provide a better service avoiding delays, she noted.