Technical skills ...
An optimistic attitude prepares you to anticipate success and to
bounce back form setbacks. A positive outlook helps you to view
obstacles as opportunities and to stay motivated to achieve what you
want in work.
With an optimistic attitude you will make self - fulfilling
prophecies work for you rather than against you - if you expect things
to turn out well, they are more likely to do so.
Self - Confidence
As we have seen, optimists possess many valuable qualities, such as
self-awareness, resilience and happiness. However, no attribute is more
precious to the optimist than his or her self-confidence.
By trusting in your ability to do what needs to be done, you enter
into all your undertakings in the expectation of success. Expecting to
succeed is a powerful motivator and helps you to persist even in the
face of difficulties. And, of course, positive expectations tend to lead
to positive results.
Building Positive relationships
There is a diverse set of skills which we apply to the business of
initiating, building, maintaining and enhancing our relationship in life
and work. It is in effect the bringing of our personal abilities and
applying them in relating to others in the working context.
As pointed out, there is a huge range of types and levels of
relationships that operate in life, and particularly in working life.
Some are more formal than others. Some are nearer to friendships or even
* Listening solves mutual problems: It is ridiculous to disagree with
someone until you understand their point of view.
* Listening leads to cooperation: When people reckon they are
important to you, they will be more inclined to respect you in return
and cooperate with you.
* Listening helps decision - making: by listening to the experience
and ideas of others, you improve your own judgement.
* Listening builds your own confidence: the more your understand
others, the more likely you are to do and say things to which they will
* Listening prevents conflict: talking before listening leads to the
foot - in - mouth experience we never forget. You have two ears and one
mouth: take the hint.
Think carefully about how you word a proposal and practise it on
yourself or a colleague to gauge the effect before you actually say it.
Again, the tweaking of the odd word can make the difference between it
being accepted and being thrown back in your face.
Here are some basic points to remember:
* Frame the proposal in the positive: in terms of what do you want
rather than what you don’t want.
* Package the proposal so that it has a number of component parts
which can be adjusted or negotiated if necessary.
* Phrase your proposal in such a way that it sounds as if you are
floating on objectively good idea and inviting the other side to join
In the world of work, we rarely get our way in everything. Business
life is about balancing the interest of all the parties who have vested
interests. Obviously, these interests can compete or even conflict.
Whether we are representing our own interests, those of our department
or function, or those of the organisation itself, we need to be able to
Negotiation involves discussion and agreement to maximise the benefit
to all interested parties. Notice that this is different to just getting
your own way at the expense of the other party. In business life, we
talk of ‘win-win.’
Teams - the key to success
A ‘team’ is a small group of people working together, pooling their
talents and sharing responsibility in the pursuit of an agreed goal.
“Teamworking” refers to individuals and groups working together in
reasonable co-operation and harmony.
“Success hinges on work ethics, communication skills and
self-development. Be positive, industrious, action, oriented,
pro-active, disciplined, honest and professional. Be strong in your
fundamentals but also look beyond your subject to develop allied skills.
IT sector, Business process outsourcing and other IT related sectors
are fastest growing sectors. Such sector needed more individuals who are
‘self-aware’ and team players. Career dynamics revolved around
continuous learning, multi-tasking, the ability to adapt and independent
judgement. “What employers look for is a consistently good academic
track record, willingness to go the extra mile, teamwork, commitment to
excellence, creativity, but most importantly, communication skills.”
“To become a world-class professional, you should develop customer
focus, technical skills, behavioural attributes and healthy attitude.”
Master your soft skills. You will have a bright future. Your company
will earn more profits! Soft skilled people are wealth creators - profit