Singer signs up for contact centre solution with Duo Software

Singer (Sri Lanka) Plc, a electronics and home appliances retailer in the region signed up Duo Software to implement the DuoContact Contact Centre solution.

DuoContact developed by Duo Software revolutionises the way a Contact Centre operates through the adoption of a fully IP based contact centre solution which eliminates the need for a traditional PABX.

DuoContact is a unified contact centre solution which incorporates all functional aspects of a contact centre including Interactive Voice Response (IVR), Automatic Call Distributor (ACD), CRM and a Predictive Dialer.

The unified solution ensures lower Cost of Ownership of a complete contact centre solution, and is designed to enhance productivity of agents and empower them to deliver superior customer experience, by providing a single interactive and intuitive interface to access all information with regard to the customer and the contact centre.

Manager Contact Centre at Singer Sri Lanka Rohan Rogers, said "Duo Software was selected after a comprehensive evaluation of their product and the extent to which Singer's objectives are met by this solution.

DuoContact was found to have the complete functionality required to operate a world class contact centre and we are confident that this solution will help us deliver high standards of service to our customers," he said.

CEO of Duo Software Muhunthan Canagey, said "We are proud to be associated with Singer, and are pleased to deliver a solution that meets their needs in terms of superior service delivery and contact centre management.

We look forward to working with Singer to implement the solution, while helping them continuously improve ways in which they service customers." Duo Software is a provider of Subscriber Management, Billing, Contact Centre Management, CRM and Enterprise Resource Management solutions. Duo Software marks a global presence with offices in regions across four continents and continues to expand its presence in order to understand and serve its customers better and to continue its tradition of redefining the way people work.