Dialog wins awards at Asia Pacific CMA

Dialog Telekom, was honoured with three awards at the Asia Pacific GCCRM Customer Management Awards ceremony held in Shanghai China.

Following success at the Customer Relationship Excellence (CRE awards) in 2007, Dialog Telekom’s Service Delivery excellence secured international recognition on an Asia Pacific wide stage - winning the awards for Customer Management Strategy, Customer Management Technology and Excellence in Retail Customer Experience.

“Our focus on excellence in service delivery is inherent to our corporate vision of enriching the lives of our customers.

The desire and commitment to make each and every customer interaction a pleasurable experience is strongly embedded in the work ethic of our service delivery team. I am very proud that their efforts and dedication to service have been recognised at international level.

I am confident that these awards would motivate our team to continue to innovate along multiple dimensions of service delivery with a view to delighting our customers who in turn are the nerve centre of our business” said, Group Chief Executive of Dialog Telekom PLC, Dr. Hans Wijayasuriya.

Through the Asia Pacific Customer Management Awards, GCCRM aims to enhance the standard of customer management by benchmarking customer servicing best practices across different disciplines and industries.

Since its launch in 2002, the Awards programme is recognised as the regions foremost platform for the recognition of best in class customer servicing practices and innovation in service delivery.

The CMBody Check (Customer Management Body Check) forms the basis of the evaluation criteria for the Awards which measure Customer Service systems in relation to insight, strategy, innovation, capability and execution.

“We are delighted that our team received this prestigious international recognition alongside many great names in customer service such as Starbucks, DHL, FedEx and Shangri-la Hotels.

A combination of robust processes, cutting edge service delivery technology and a dedicated team

has enabled us to provide ‘best in class service’ to Dialog customers.

We are privileged to serve over 4.5 Million Sri Lankans 24x7, through a 1000 strong team of young service Professionals, whose enthusiasm, loyalty and devotion is manifested in a desire to go beyond the expected in order to delight our customers, said Group Chief Customer Officer of Dialog Telekom PLC,Ms. Sandra De Zoysa.