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Timex B.P.O takes Lankan outsourcing to a different level

EXPERTISE: Timex BPO which is a 3 year old subsidiary of Fergasam Garments Industries and Timex Garments, an apparel manufacturing company established a strategic alliance with Ismart Global, a leading ‚ÄúStrategic Sourcing‚ÄĚ services provider in India, with a strong presence in BFSI, manufacturing, consumer durables, telecom and ISP verticals formerly known as Lovelock & Lewes Services.

The Timex BPO rated as Sri Lanka’s best tri-lingual third party call centre and the group employs approximately 7000 employees has been in the market for apparels for over 35 years.

The BPO arm of the group offers a host of business solutions in the back office and call center arena including: services in the financial, insurance and customer care domains.

It has a high-end state of the art infrastructure, levels of expertise and superiority in the key areas of human resource profiling, training, quality assurance, expertise and innovativeness that makes it one of the most promising BPO’s in Sri Lanka in the near future.

Ismart Global established in 1995 and employs 2400 employees, has strong process and industry knowledge, professional management, financial strength and has wide network of delivery centers across India and an impressive portfolio of clientele.

Their employee profile includes Chartered Accountants, Management and Financial Accountants, MBA graduates, and Design Consultant Engineers in addition to other professionals.

It has state of the art facilities, experienced management team, excellent IT and communication facilities. The company provides end to end customized solutions to enterprises.

The management team of Ismart and Timex BPO comes with very rich experience in the BPO industry both domestic and international, together plan to capture the market opportunities available in the BPO arena in Sri Lanka and India by knowledge sharing, providing expertise to make the company’s delivery model unique, robust and successful that would ensure customer delight.

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