SriLankan enhances in-flight comforts
IN FLIGHT: SriLankan Airlines, which takes great pride in its
global reputation for warm and friendly service, is providing more
enhancements for the benefit of passengers, ranging from expanded menus
to toys for children and more entertainment options.
Head of Service Delivery, Nigel O’Shea, said: “We at SriLankan
Airlines are constantly searching for more and
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award: Airline Academy held its award ceremony at Grand Oriental
Hotel recently SriLankan Airline cabin crew Nimna Weerabahu a
receiving an award from the chief guest Thanuja Lankathilaka,
General Manager, Indian Airlines. Deepal Perera, IATA
International Travel Consultant and IATA Professional who
conducted the course, looks on. |
better ways to provide a truly delightful travelling experience
to our passengers.
Improvements have been made on flights to each of our destinations”
Among the changes are completely revamped menus on all South Indian
sectors. Even spicy pickles and traditional Indian ‘after-mints’ of
sweet cumin seeds have been provided. Passengers to Trichy and
Trivandrum will find the cold snacks have been replaced with hot items.
Manager Inflight Service Support, Jehan Karunaratne, said:
“Improvements are tailored to meet customer preferences on each route.
This includes careful evaluation of customer feedback and tests with
focus groups of passengers before making changes.”
Four types of giveaway packs for children are now carried on board.
All of the packs include toys, activity books, and a SriLankan Airlines
branded backpack.
Business Class passengers on flights to any destination can now
savour a range of additional items.
Complimentary toilet kits provided for overnight passengers in
Business Class now include a range of brand name items.
Passengers on late night flights who prefer to rest rather than wait
for the main meal to be served, may request a light meal that has been
introduced specifically for rapid serving.
SriLankan’s Beijing service has a number of enhancements ranging from
expanded Chinese meals.
SriLankan has in recent years won such prestigious titles as World’s
Best Airline in a survey of Economy Class passengers, World’s
Friendliest Cabin Staff, first runner-up for World’s Best Cabin Staff,
and Best Overall Inflight Entertainment (small fleet).
With the launch of services to Jeddah in Saudi Arabia this month,
SriLankan’s network will have 51 international destinations in 28
countries. |
