Request to consumers and traders on eve of festive season
The festive season is nearing. Christmas and new year is the period
the consumers pay their respects to their elders, family members,
relations and friends at large.
Consumer items appear to be in abundance and cheap. There is a lot of
publicity for consumer status and notices for sale.
It is our duty and mandate to protect consumers against the marketing
of goods or the provision of services, which are hazardous to life and
It is also our duty to ensure that wherever possible consumers have
adequate access to goods and services at competitive prices.
During the festive season, the traders and manufacturers to have a
greater responsibility to be fair and reasonable. It is a dangerous step
to kill the "Golden hen" when the consumers have utmost trust in the
traders, manufactures and industrialists.
It is also our duty to seek redress against unfair trade practices,
restrictive trade practices, or any other forms of exploitation of
consumers by traders.
How do we protect the consumer while helping the traders and the
industrialists. It is difficult, but it has to be done. The fact remains
that the interests of the Consumer is of great importance to us. It is
impossible for us to function without the help of the consumer.
A consumer must be vigilant and aware of their rights at all seasons,
specially when there is a rush, competition, and availability of various
types of Consumer Goods.
We as guardians, angel of the consumer wish to spell out a few golden
rules for their own protection.
Please find out whether the prices of consumer items are price
marked. Correct prices should be marked in every item in addition to the
main price notice in which all the prices of consumer goods in the shop
should be exhibited.
Please demand a receipt for goods that you purchase.
The receipt should contain the date of sale, quantity of goods sold,
price paid, nature of transaction and any other requirements. If the
trader is refusing to issue a receipt, you must make it politely inform
the trader that you are aware of Section 28 of the CAA Act in which
issuing a receipt is a must. If the trader still refuses, you merely
telephone on our general Nos 2445897, 2393577 to 2393495 and communicate
with one of our officers.
Please check the receipt carefully and make sure that you have been
given the balance due to you. When you purchase canned food items,
please read the description well - read the contents carefully, and see
that you compare it and make sure of the contents inside the can before
Be extremely careful on the expiry date. It is very tricky, go
through it carefully. If it is not clear or if you need any
clarification, please do not hesitate to contact the CAA.
The trader is performing an honourable job and a service to society.
The trader is an essential component in the society.
A trader who is honest and just, is a blessing to the public and the
public will love the trader who will trade for his living and not to
exploit the public. Every religious leader has taken time to direct
traders in the proper path.
The CAA Act No. 9 of 2003, is very specific on this matter and there
are stringent provisions to regulate errant traders.
Our organisation will be active as a bee-hive during the festive
season. We are not very much encouraged by receiving fewer complaints
despite our vigorous campaign through the media and other ways, with the
We are working hard to gain the confidence of the people as a lively
living organisation, full of action. Kindness and professionalism. We
invite the public to make use of the walk-in-clinic for instant advice
and the traders to make use of our auditorium to learn more to become
Sarath WIJESINGHE, Chairman, Consumer Affairs Authority
New Chairman of Lak Sathosa
We wish all success to the new Chairman of Lak Sathosa who is the
current CWE Chairman.
Nalin Fernando talks little but knows to generate results from
available limited resources.
All the Budget Shops have been successfully organised by Nalin, who
has just taken over Lak Sathosa.
It is a relief for the consumers during the festive season to have a
dynamic and energetic leader in this very important position.
Message to traders and information to customers
The Christmas season is on. Purchases will be at a very high rate.
Therefore directions issued by the CAA with regard to textiles are
No trader shall sell, expose for sale or display for sale any types
of textiles unless,
(a) A tag conspicuously specifying the maximum retail price per metre
of such textile is stocked on to the fabric or attached to both ends of
the tube or board carrying a roll or part of a roll of any such
(b) Every separate length of textiles not forming part of a roll
bears a label or tag conspicuously displaying the maximum retail price
per metre thereof.
Errant traders fined
01. A trader of a Sales Centre at Dehiwala was found guilty at the
Mt. Lavinia Magistrate's Court and fined Rs. 1,000 for selling a 1.5
litre bottle of soft drink at Rs. 95 as against the price of Rs. 90
02. Another trader from Katunayaka, Averiyawatte who sold a 1.5 litre
bottle of soft drink at a higher price than the price marked was fined
Rs. 5,000 at the Negombo Magistrate's Court.
03. A proprietor of a Sales Centre at Borelesgamuwa was arrested
while he was selling a particular kind of chocolate at a higher price
having cut off the price marked. When he was produced before the
Gangodawila Magistrate's Court, he was fined Rs. 1,000.
04. The proprietor of a shop at Padukka Road, Meegoda was fined Rs.
10,000 at the Homagama Court for selling bread without marking the
05. A trader of a pharmacy from Main Street, Kegalle who was arrested
and produced before the Kegalle Magistrate's Court, was fined Rs. 5,000
for displaying a packet of tablets for sale without marking the price.
06. A proprietor of a salesshop was fined Rs. 2,000 at the
Maligakanda Courts for selling a packet of dhal, violating the Direction
No. 3 issued by the CAA.