Timex BPO selected as official service provider

SELECTION: Timex BPO, a subsidiary of Timex Garments has been selected as the official service provider to operate the Government Information Centre (GIC) and its hotline 1919.

This solution which is backed by the service and technological expertise of Suntel, has been set up to provide a friendly, prompt and accurate service to the general public regarding government related information, whilst ensuring that the service is made available at all times.

Commenting on this initiative, Programme Manager/ Head of Media and PR of the Information and Communication Technology Agency of Sri Lanka (ICTA), Athula Pushpakumara said, "This would be the first ever government call centre which is dedicated to provide government-related information to the public in all three languages."

With the launch of the GIC, the process of obtaining information regarding government services will now be easily accessible and hassle free. The GIC will provide callers with information regarding day-to-day issues such as procedures of obtaining identity cards, driving licences, Passports etc. If the information required is not available on the GIC database, an agent will make it available within 24 hours.

This project comes under the direct purview of the Information and Communication Technology Agency of Sri Lanka (ICTA) that functions under the Office of the President and was launched recently under the patronage of the President, Mahinda Rajapaksa. This initiative currently covers 20 government departments and plans to provide information to another 35 government departments by the end of this year.

Operating from 8.00 a.m to 8.00 p.m all year round, the Government Information Centre (GIC) is prepared to serve the general public with all their government related information requirements and queries in an effective and efficient manner.

Having already served more than 60,000 calls during the last 4 months during the beta testing stage, the GIC is keen to meet with the exceeding predetermined international standards.

Managing Director, Suntel Jeremy Huxtable says 'we are pleased to be associated with the first trilingual call centre in Sri Lanka and are delighted to be a part of this program. Whilst congratulating Timex BPO on their appointment he further added 'we assure you of a good service that will in turn meet with the required telecommunication needs of this centre, which would ensure the success of the program'.