BA continues training travel agency staff to meet new challenges
Winner of the first place Shyani Wijayathilake of American Express
Travels receives her Special Award from Joe Rajadurai, British
Airways Manager - Sri Lanka and Maldives.
The second British Airways training course on fares and ticketing
conducted by Ravi Widyalankara, Deputy General Manage,r Air Global Ltd.,
General Sales Agents for British Airways in Sri Lanka, was concluded
Speaking at the awards ceremony Joe Rajadurai, British Airways
Manager for Sri Lanka and the Maldives said: "We felt the need to
organise this course, particularly with BSP coming in, in July or later
this year. A lack of qualified staff in travel agencies is another
reason since we are in a period of change and can expect exciting times
Rajadurai confirmed that training on computer based fares and a
course on customer services tailor-made for Colombo would be conducted
in the future. "This is a commitment that British Airways is giving the
travel agents in Sri Lanka," he said.
Chief Guest at the awards ceremony N. Prabaharan, Senior Manager
Commercial (Operations), SriLankan Airlines said: "We are in an industry
where a lot of inventions are introduced on a regular basis, such as the
British Airways flat bed which was invented by a yacht designer."
He explained that E-tickets are one such invention and with BSP
coming in to Sri Lanka, he predicted that by 2007 paper tickets will
become obsolete. "A passenger need not come to the counter. There will
be no such thing as a lost ticket as it will be a virtual ticket - these
are the new conveniences in the new world being transferred to our
industry as well," he said.
"But in our part of the world front line formalities are still
important, and that is why training has to be continually upgraded".
Awards were presented to the top three students. First place went to
Shyani Wijayathilake of American Express Travels. Waseem Thajudeen of
American Express Travels was in second place while Thasneem Hussain of
Superlink Travels came in third place. Nilukshi Philips of Jetwing
Travels was adjudged the Best Alround student while the best Student in
Pre-examination Assignments was Thasneem Hussian.