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| Tuesday, 18 January 2005 |
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Emirates launches Haj hotline Emirates has installed a special hotline in the Kingdom of Saudi Arabia to provide hassle-free customer service during Haj. Emirates' hotline number 800.8.971.487 is free to its customers calling from Jeddah, Makkah and Medinah. It is operating round the clock for a full month, from January 10. Starting with an initial staff of six or more call-takers, the line will be continuously monitored to provide efficient customer service, and more staff will be assigned if required. With the new hotline, customers can quickly receive information relating to Emirates' flight schedules and bookings, make changes to their travel itineraries and book special services. Salem Obaidalla, Emirates' Commercial Operations Manager UAE said: "The Haj is a unique spiritual experience for Muslims. Emirates' special hotline during this period is yet another initiative to ensure that our customers are able to enjoy trouble-free travel". In addition to the five weekly scheduled services between Dubai and Jeddah, Emirates will serve Hajj pilgrims with additional flights during this period. More than four million pilgrims are expected to gather in the holy cities of Makkah and Medinah this year. |
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