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| Friday, 3 December 2004 |
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Lanka Bell invests $ 2 million to increase network capacity Lanka Bell is investing US$ 2 million to expand and enhance the capacity and footprint of its network to meet increasing demand, and further improving its high quality service. This investment currently being implemented, will involve new equipment to be supplied by Airspan Networks (USA), [and some local suppliers], among others. "We want to deliver the high quality of service expected by a rapidly growing number of Lanka Bell customers in business and domestic sectors," said Mansoor Rishad, General Manager Sales and Marketing of Lanka Bell. "They are attracted by our technically advanced telecommunication services backed by 24-hour customer support. Especially the high volume users are attracted by our customised solutions that are designed to suit their specific requirements and give them optimum cost-effectiveness," he said. The completion of an innovative debt restructuring program started in October 2002 has reduced Lanka Bell's debts. "Since we don't need to allocate large sums of money for debt service, we can now invest in upgrading the quality and reach of our network and the operational aspects of our business. We are also in a very good position to support the government's efforts to expand telecommunications into the rural areas. The network footprint of Lanka Bell will be greatly expanded in the nearfuture," said Suren Goonewardene, Deputy Managing Director of Lanka Bell. The Quality of Service Indicators last published by the Telecommunications Regulatory Commission show that Lanka Bell is very highly placed in key areas such as Call Completion Ratio, Faults Cleared within 24 Hours, and Faults per 100 Direct Exchange Lines. "Some of Lanka Bell's Quality of Service figures are impressive even by international standards," said Nalaka Peiris, Lanka Bell's General Manager of Technical Operations. "It is the result of a series of ongoing measures taken to improve service levels. These include increasing the Points of Interconnection with Sri Lanka Telecom, decentralisation of maintenance staff, proactive fault detection via sophisticated alarm systems, and increased trunk route capacity to handle rapidly increasing traffic volumes," he said. |
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