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SriLankan Airlines recently moved its airport ticket office and Passenger Service Unit, which was in the departure terminal of the airport, to a more accessible location at the entrance of the Bandaranaike International Airport.

"The new location of these two offices at the airport entrance makes it far easier for customers and the public to visit them," said SriLankan Airlines' Senior Manager (Sri Lanka and Maldives) Chandana De Silva.

Both offices are open round-the-clock. The Passenger Service Unit attends to customers who need special handling such as passengers needing wheelchair assistance and unaccompanied minors.

"In re-locating the Passenger Service Unit at the entrance of the airport, all passengers needing special handling have easy access to the services provided for them by Airport Service. This adds to the efficiency of our operations," said SriLankan's Manager Airport Service Delivery Ingrid Guruge.The airport ticket office attends to inquiries, reconfirmation, and last-minute ticketing.

"Now arriving passengers who wish to reconfirm their flights need not go to the departure terminal to do so," De Silva said.

Apart from the ticket office at the airport, SriLankan has two ticket offices in Colombo and one each in Kandy, Galle, Ratnapura, Badulla, Kurunegala and Dambulla and plans to open offices in Jaffna, Vavuniya and Batticaloa.

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