Thursday, 8 August 2002 |
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Spare the red tape and speed the service "Even in this modern age", a former Minister of Public
Administration observed that" the public servant fights shy of the
telephone to transact official business, may be from one cubicle in his
office to another in the same office, or from one section or division toanother".The
senior Minister was addressing his mind to administrative delays, with
particular reference to an instance where the delay was barely and
squarely laid on the non-delivery of a file from one table to another
when, in fact, this matter could have been settled over the telephone in
just a few minutes. |
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